In order to accommodate all our clients, we ask that you call at least 24 hours in advance of a scheduled appointment if you need to cancel. For multiple appointments or persons, 48 hours notice is requested. We have a no-show policy with a 50% charge of the value of the services scheduled, so please call if you need to cancel.
All retail returns must be made within 30 days of purchase. Only unused and resalable products are eligible for return. Returns are credited for in-spa use for more product or services. Used product is not returnable unless the product is causing a concerning reaction to the skin. Any cost difference for exchanged product is the responsibility of the client. In-spa credit will be given for returns and exchanges. Gift certificates are non-refundable for cash or credit, and all sales are final.
In response to the increased cases of COVID-19, we have updated our mask policy. Mask are required inside, regardless of vaccination status. Mask will remain optional when outdoors in the Temple Garden. Thank you for showing us and our staff grace during this transition.